SERVICE & UX DESIGN

Service & UX Design
that People Love.

I design services and experiences that delight users and drive business growth — pragmatically, user-centred, and across all touchpoints.

Start a Project
Let's 
understand your users' needs.
test your vision.
create your MVP.
prototype and test.
uncover blind spots.
design holistic experiences.

Looking for a service designer who works hypothesis-driven, quickly prioritizes, and uses lean methods to deliver fast, measurable results? Reach out.

Challenges for Startups

where my expertise can help

Your product is live, but user numbers are stagnating and you don’t know why.

Product/market fit feels uncertain, and you need clear user insights.

You lack a holistic view of all touchpoints — from first contact to support.

Internal resources are not sufficient to carry out research, prototyping, and testing at startup speed.

where I like to step in

Challenges for Agencies

Project peaks or complex projects overload your teams.

Service design projects take too long and focus too much on analysis rather than implementation.

Knowledge needs to be built sustainably within the team.

Your team is still junior, but the project requires experienced guidance.

Get in touch

MY OFFERINGS

How I can support your team

Design Sprint

A systematic approach to identify why your user experience isn't resonating — and develop and test initial solution ideas.

  • Phase 1 – Experience Check (Days 1–2)

    • UX review of all relevant touchpoints (app, website, service communication)

    • Heuristic analysis from a service design perspective

    • 3–5 quick user interviews to validate real pain points

    Outcome: Prioritised action list — Quick Wins & Big Bets

    Phase 2 – Discovery Sprint (Days 3–5)

    • Joint workshop with your team: formulate hypotheses, define target audience

    • Idea generation and rapid prototyping

    • Hypothesis-based test design

    • Conduct user tests or gather concept feedback

    Outcome: First tested solution sketch + clear next-step plan

    Deliverables after 5 days:

    • Condensed report & roadmap

    • Concrete recommendations for action

    • Tested hypotheses and feedback

Ideal for teams that need to solve a specific problem or want to experience how Lean Service Design makes a real difference.

Request Design Sprint

Service & UX Design

I support you with complete projects when internal capacity or specific expertise is lacking. I work closely embedded in your team, remotely or on-site.

Ideal for agencies that want to absorb peak workloads and expand their service or UX competence, as well as startups and scale-ups launching new products or services and accompanying entire design and development cycles.

  • What I bring:

    • Lean Service Design: Hypothesis-driven work, rapid cycles, measurable results

    • Startup mentality: Move fast & break things, impact over perfection

    • Quick immersion: FinTech, Health, Mobility, Education — I rapidly familiarise myself with your industry

    • Team fit: independently or as part of your core team, remotely or on-site

    Project services:

    • User research & customer journey mapping

    • Service blueprinting & prototyping

    • Workshop moderation & stakeholder alignment

    • UX design & testing

    • Project management

    Collaboration & scope:

    4 weeks to several months, flexibly scalable. Embedded in your team, regular reviews, transparent communication.

Request Service & UX Design

Team Enablement

I empower your teams in service design and UX methods so they can work user-centred independently in the future.

  • Services & Formats:

    • Custom Workshops: Service Blueprinting, Customer Journey Mapping, Rapid Prototyping, Lean Research

    • Design Sprints as In-House Training – including live exercises on real projects

    • Mentoring / Coaching for individual team members or entire product teams

    • Toolkits & Templates for immediate use in daily work

    Key Benefits:

    • Practical & industry-agnostic – no dry slide decks, but methods you can apply immediately

    • Startup pace: short, intensive, hands-on

    • Sustainability: mentoring partner on request to support your first independent projects

    Typical Formats & Duration:

    • Intensive Workshop: 2–3 days

    • Team Training: 3–5 half-day sessions over several weeks

    • Mentoring Program: 3 months, with regular check-ins

Ideal for teams who want to learn service design and UX methods in a practical way, apply them immediately, and embed them sustainably in their projects.

Request Team Enablement

  • »Working with Simone was a huge benefit for us. Her mindset switches and her presence in the steering committee in particular demonstrated how professional and impactful she drives service design. She helped us build our service in a structured way, prioritize a roadmap, and conveyed how prototyping works in service design, how to create a coherent journey, and how valuable listening is. The collaboration was always trusting and clear — if you want to approach service design professionally, you work with Simone.«

    DOMINIK BUNDSCHUH | GRÜNDER CAREALYTIX

    DIGITAL HEALTH GMBH

  • »I can wholeheartedly and unreservedly recommend Simone — both when it comes to developing external services and the necessary internal changes and team structures to support them. From the very beginning, she consistently involved the team and built deep relationships with stakeholders incredibly quickly. Our team would never have progressed this far if Simone hadn’t acted as a bridge, helping us redesign our internal startup tools and processes so that a non-tech care team could work with them effectively. As a translator between worlds, she doesn’t just shape processes — she empowers people to embrace change and collaborate agilely.«

    JULIUS BAUER | PROGAM MANAGER KIDNEY+

  • »Simone creates a dynamic, inspiring environment through her work und motivates teams through clear communication and a focus on shared goals. In close collaboration with clients, she facilitates quick decisions on complex strategic topics und the rapid launch of excellent innovations. She consistently delivers work of the highest standard, und her competence, flexibility, and professionalism are equally appreciated by everyone involved.«


    MATTHEW HIGHAM |  PARTNER IDEO GmbH

  • »Simone stands out for her exceptional commitment, initiative, and sense of responsibility. She combines strong comprehension, creativity, and analytical-pragmatic thinking, and consistently achieves above-average results thanks to her solid expertise. Her work is efficient, thorough, and independent, and she meets or exceeds agreed-upon goals.«


    ALEXANDRA PRETSCHNER | PARTNER IXDS (PwC)